Adjunct Lecturer, Department of Mathematics and Computer Science
"To excel in this field, you have to differentiate yourself beyond just statistical expertise."
Dr. Donald Malott is the Vice President of Health Care Analytics and Survey Methodology for Press Ganey; Adjunct Professor of Graduate Research at St. Mary’s University; and Adjunct Professor of Market Research the the University of Notre Dame. In his current role at Press Ganey he is responsible for maintaining and defending Press Ganey’s methodological rigor as well as Healthcare Metrics. Prior to joining Press Ganey Dr. Malott was a Consultant at International Survey Research where he worked with clients in many different industries on employee satisfaction; he was a strategy and change consultant for MSI, and a sales consultant for IBM. Dr. Malott has presented at multiple venues. Dr. Malott holds an MBA, a Ph.D. in Sociology, a Master’s Certificate in Survey Research, and is a Six Sigma certified Yellow Belt.
PhD, Purdue University
MBA, Purdue University
Master's Certificate, Purdue University
Area of Expertise
Research and reporting
Graduate Courses Taught
DSCI 525: Research Methods
Purdue University, Statistics Instructor, 2003-2004
Purdue University, Research Methodology Instructor, 2002-2003
Purdue University, Teaching Assistant, 2000-2003
University of Notre Dame, Guest Lecturer
Awards and Honors
- IBM Global Sales School Graduate with Distinction
- Purdue University Burton D. Morgan Scholar
- Indiana University Outstanding Undergraduate Researcher
- Lean Six Sigma
Professional Career Experience
Press Ganey Associates, Inc., Vice President - Health Care Analytics & Survey Methodology, 2013-present
Press Ganey Associates, Inc., Director - Decision Analytics & Research, 2009-2013
Towers Perrin-ISR, Associate Project Director (Consultant), 2007-2008
MSI Systems Integrators, Solutions Architect (Consultant), 2005-2007
IBM, Content Management Sales Specialist, 2004-2005
Social Research Institute at Purdue, Director, 1999-2004
Measuring Patient Loyalty in Ophthalmology: A Nationally Representative Study. Ophthalmology. April 3, 2018.
With Bradley R. Fulton, K.E. Drevs, and Louis Ayala. Patient Satisfaction with Hospitalists: Facility-level Analyses. American Journal of Medical Quality. (2011).
Simply Put: Yes the Scores Are Real (2011). Press Ganey Blogs.
With Bradley R. Fulton and Louis Ayala. Award-Winning Outpatient Service: Finding the Common Thread. Journal of Medical Practice Management. (2010): 25(4): 202-6.
With Bradley R. Fulton. Patient satisfaction is here to stay, so how can we ensure that data are valid and reliable? (2010). ED Physicians Monthly.
With Bradley R. Fulton. Hospitalist Facilities Have Higher Patient Satisfaction Scores. Press Ganey Partners, May/June. (2010).
With Louis Ayala. The Root of All Satisfaction: Patients Want Caregivers Who Provide Information and Compassion. Partners Mar/Apr (2010): 12-15.
With Louis Ayala, Bradley R. Fulton and Morgan, K. Inpatient Satisfaction and Inpatient Revenue. Article 1 of the Financial Analyses Series. (2010). White paper, Press Ganey Associates, Inc.
The Key to Survey Response Rates - It's Not What You Think (2010). Press Ganey Blogs.