Adjunct Lecturer, Department of Mathematics and Computer Science
"To excel in this field, you have to differentiate yourself beyond just statistical expertise."
Don has extensive directing and consulting experience, as well as qualitative and quantitative research experience. He has analyzed business processes for IBM, designed and sold employee satisfaction and engagement programs for Towers Perrin-ISR, and currently directs the advanced analytics and reporting departments for Press Ganey. He has published and delivered articles on corporate and government policy, thought pattern prediction, and health care.
Don is teaching DSCI 525, which provides an introduction to basic scientific and statistical research methods when dealing with measurements of human and corporate activity. Students read and evaluate current research and translate their ideas into viable research projects. Topics include scholarly writing and presentation, descriptive research methods, quasi-experimental and experimental design, ethical issues, and analytical methods.
PhD, Sociology with concentrations in Advanced Statistics and Behavior Prediction, Purdue University
MBA with concentrations in HR, Marketing, and Operations, Purdue University
Master's certificate in Applied Survey Research, Purdue University
Area of Expertise
Research and reporting
Graduate Courses Taught
DSCI 525: Research Methods
- Statistics Instructor, 2003-2004
- Research Methodology Instructor, 2002-2003
- Teaching Assistant (Advanced Statistics, Structural Equation Modeling, and Graduate Statistics), 2000-2003
University of Notre Dame - Mendoza College of Business, Guest Lecturer - Survey Methodology
Awards and Honors
IBM Global Sales School Graduate with Distinction
Purdue University Burton D. Morgan Scholar
Indiana University Outstanding Undergraduate Researcher
Lean Six Sigma
Professional Career Experience
Press Ganey Associates, Inc., Vice President - Health Care Analytics & Survey Methodology, 2013-present
Press Ganey Associates, Inc., Director - Decision Analytics & Research, 2009-2013
Towers Perrin-ISR, Associate Project Director (Consultant), 2007-2008
MSI Systems Integrators, Solutions Architect (Consultant), 2005-2007
IBM, Content Management Sales Specialist, 2004-2005
Social Research Institute at Purdue, Director, 1999-2004
With Bradley R. Fulton, K.E. Drevs, and Louis Ayala. Patient Satisfaction with Hospitalists: Facility-level Analyses. American Journal of Medical Quality. (2011).
Simply Put: Yes the Scores Are Real (2011). Press Ganey Blogs.
With Bradley R. Fulton and Louis Ayala. Award-Winning Outpatient Service: Finding the Common Thread. Journal of Medical Practice Management. (2010): 25(4): 202-6.
With Bradley R. Fulton. Patient satisfaction is here to stay, so how can we ensure that data are valid and reliable? (2010). ED Physicians Monthly.
With Bradley R. Fulton. Hospitalist Facilities Have Higher Patient Satisfaction Scores. Press Ganey Partners, May/June. (2010).
With Louis Ayala. The Root of All Satisfaction: Patients Want Caregivers Who Provide Information and Compassion. Partners Mar/Apr (2010): 12-15.
With Louis Ayala, Bradley R. Fulton and Morgan, K. Inpatient Satisfaction and Inpatient Revenue. Article 1 of the Financial Analyses Series. (2010). White paper, Press Ganey Associates, Inc.
The Key to Survey Response Rates - It's Not What You Think (2010). Press Ganey Blogs.